What to expect

A call or an email reaches me directly — there is no intake process and no one screening for me. I generally respond within a business day.

The first call is to decide whether I can help. If I am not the right person for the problem, I would rather say so early than bill you to find out.

If you are a public institution, it helps to know roughly where you are: still defining the need, preparing to go to market, mid-process, or negotiating with a selected partner. Each one calls for something different.